Privacy Policy

Last Updated: 2026

We respect your time and ask that you respect ours.

Our services require reserved time, staffing, and preparation. The following policy ensures fairness for both our clients and our team.

 

CANCELLATION

More than 48 hours’ notice

  • No cancellation fee
  • Full refund of any deposit paid

 

24–48 hours’ notice

  • 50% of the scheduled service cost may be charged

 

Less than 24 hours’ notice

  • Up to 100% of the scheduled service cost may be charged

This includes same-day cancellations.

No-Shows / No Access

If our team arrives and cannot access the property or begin work:

  • The booking is considered a no-show
  • 100% of the service cost may be charged
  • A $60 lockout fee applies after 15 minutes of waiting

 

RESCHEDULING POLICY

We understand plans change and are happy to accommodate rescheduling when possible.

  • More than 48 hours’ notice → Free reschedule
  • 24–48 hours’ notice → One free reschedule (subject to availability)
  • Less than 24 hours’ notice → Treated as a late cancellation and may be charged up to 100% of the scheduled service cost

Rescheduled appointments are subject to availability and may not be guaranteed on the originally requested date.

 

SERVICE-SPECIFIC NOTES

Deep Cleaning, Move-In/Move-Out, Post-Construction

These services require larger time blocks, staffing, and preparation.
Late cancellations may be charged at higher percentages due to operational impact.

 

Airbnb Turnovers

Same-day cancellations or access issues may be charged in full due to scheduling constraints.

 

WEATHER & EMERGENCIES

If extreme weather or genuine emergencies occur:

  • No cancellation fees will apply
  • We will reschedule your service as soon as possible

 

PAYMENT & ENFORCEMENT

  • Cancellation fees are charged to the original payment method
  • Outstanding fees must be settled before future bookings

WHY THIS POLICY EXISTS

Our cleaners reserve time specifically for your booking and often turn down other work to accommodate your appointment.
This policy helps protect their time while ensuring fairness and reliability for all clients.

ACCEPTANCE OF POLICY

By booking a service with Cleanora Services, you acknowledge that you have read, understood, and agreed to this Cancellation & Rescheduling Policy.