Privacy Policy

Last Updated: 2026

Cleanora Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or book our services.

 

  1. Information We Collect

We collect only the information necessary to provide our cleaning services, including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Booking-related details (home size, service type, notes, access instructions)
  • Payment method details (credit card information is never stored by Cleanora)

 

  1. How We Use Your Information

Your information is used strictly for business purposes, including:

  • Booking and scheduling services
  • Providing quotes, confirmations, and reminders
  • Invoicing and payment processing
  • Customer support and communication
  • Internal quality control and service improvement

Cleanora does not sell, rent, or trade your personal information to third parties.

 

  1. Data Protection & Storage

We take reasonable steps to protect your personal information through:

  • Secure booking, communication, and scheduling platforms
  • Reputable third-party payment processors
  • Limited internal access controls

Only authorized Cleanora staff and management have access to client information, strictly on a need-to-know basis.

 

  1. Communication Consent

By contacting or booking with Cleanora Services, you consent to receiving:

  • Service confirmations and reminders
  • Scheduling updates
  • Quotes, invoices, and receipts
  • Important service-related notifications

You may opt out of non-essential communications at any time by contacting us.

 

  1. Photos, Videos & Property Information

For certain services (including Airbnb turnovers, post-construction cleaning, or damage reporting), Cleanora may take photos or short videos for internal documentation purposes only.

These materials may be used to:

  • Confirm service completion
  • Report visible issues or damages
  • Support internal quality assurance

We do not use client photos or videos for marketing or promotional purposes without explicit written consent.

 

  1. Third-Party Services

We may use trusted third-party tools for:

  • Booking and scheduling
  • Payment processing
  • Email and client communication

These providers are required to comply with applicable privacy and security standards.

 

  1. Access, Updates & Requests

You may request:

  • Access to your personal information
  • Corrections to inaccurate information
  • Removal from mailing lists

Requests can be made by contacting us using the information below.

 

  1. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
Continued use of our services indicates acceptance of any revised policy.

 

  1. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

Cleanora Services
📧 [email protected]
📞 (514) 774-2262